FAQ
This are some popular questions our customers have asked, you may found the same here
If we did not manage to answer your query here, you may want to drop us a email.
Product
Caring for fresh flowers involves a few key steps to keep them looking their best for as long as possible. Here’s a simple guide:
- Trim the Stems: As soon as you get the flowers home, trim the stems at an angle (about 1-2 inches) with sharp scissors or a knife. This helps the flowers absorb water more effectively.
- Use a Clean Vase: Make sure your vase is clean to prevent bacteria that can shorten the life of the flowers. Rinse it thoroughly with hot water and a bit of soap.
- Add Water and Flower Food: Fill the vase with lukewarm water and add the flower food that usually comes with the bouquet. The flower food helps nourish the flowers and keep the water fresh.
- Remove Leaves Below Water Line: Strip off any leaves that will be submerged in the water. This helps prevent rot and bacterial growth.
- Keep Flowers Cool: Place the vase in a cool spot away from direct sunlight, heat sources, and drafts. Flowers last longer in cooler conditions.
- Change Water Regularly: Every 2-3 days, change the water completely, giving the stems a fresh trim each time to keep them hydrated.
- Rearrange the Flowers: If the bouquet becomes crowded or starts to droop, rearrange the flowers and remove any wilting blooms.
- Monitor for Pests: Check regularly for any pests or mold. If you notice any, remove affected parts and clean the vase.
Following these steps should help your fresh flowers stay vibrant and beautiful for as long as possible!
Preserved flowers are a bit different from fresh ones because they have been treated to maintain their appearance without needing water. Here’s how to care for them:
- Keep Them Dry: Store preserved flowers in a dry environment. Moisture can cause them to deteriorate or grow mold.
- Avoid Direct Sunlight: Place preserved flowers in a spot that avoids direct sunlight. Prolonged exposure can cause fading and deterioration of colors.
- Dust Regularly: Gently dust preserved flowers with a soft brush or a duster to keep them looking fresh. Avoid using water or cleaning solutions, as these can damage the flowers.
- Maintain Stable Temperatures: Keep preserved flowers in a room with stable, moderate temperatures. Extreme heat or cold can affect their quality.
- Handle with Care: If you need to move or arrange them, handle preserved flowers gently to avoid breaking or crushing them.
- Avoid Contact with Liquids: Keep preserved flowers away from liquids, including perfumes or sprays, as these can damage their appearance and texture.
- Refrain from Using Chemicals: Avoid using chemicals or cleaning agents on preserved flowers. They are already treated to stay beautiful and don’t need additional products.
By following these tips, you can ensure that your preserved flowers remain a beautiful and lasting part of your decor.
Whether you have a unique arrangement in mind or need assistance with a customized order, we’re here to help! Give us a call or drop us an email at info@rootforyou.sg. We look forward to creating something beautiful just for you!
Freshly cut flowers typically last between 3 to 5 days. However, their longevity can vary based on how well you care for them. Following proper care instructions can help extend their beauty and freshness
Ordering
- Same-Day Delivery: Some products are available for same-day delivery. To ensure timely service, please place your order by 11:00am. For urgent same-day deliveries placed after 11:00am, a surcharge of $15.00 (for orders below $100.00) or 10% of the order total (for orders above $100.00) will apply. Call us at +65 9101 3295 to check availability.
- Standard Delivery: For all other products, please place your order at least 2 to 3 working days in advance of your desired delivery date.
- Custom Orders: If you’d like to customize your order, kindly do so 3 to 5 working days in advance.
Feel free to reach out with any questions or special requests!
Once your order has been processed, you will receive an automated email confirmation. Please allow us up to 24 hours to get back to you with your confirmation or to address any queries you may have.
Delivery
Yes, we offer same-day delivery across Singapore! To qualify for same-day delivery, please place your order by 11:00 AM. Orders placed after 11:00 AM will be delivered the following day.
- Standard Delivery: $15 across Singapore. Please note that additional charges apply for delivery to areas such as Changi Airport, Tuas, Jurong Island, Sentosa, and Sembawang Wharves.
- Free Delivery: Enjoy free delivery on orders of $90 and above.
Our minimum order amount for delivery is $50 (excluding tax and delivery fees). If you would like to order less than this amount, please call us to arrange for store pickup.
We will deliver your order within the selected time frame during checkout. Please note that our delivery window is from 9:30 AM to 6:00 PM. Delivery times may vary due to routes and traffic conditions.
Payment
We accept payments from all major credit card companies. Additionally, we also accept PayNow and Google Pay.
Refund/Cancellation
Changes are possible as long as they are made 2 days in advance of the collection date. Please reach us directly through whatsapp @ 9101 3295 for changes.
Once an order is prepared or made, it is non-refundable. However, you may contact us via WhatsApp at +65 9101 3295 to inquire about the possibility of cancelling your order.Â
Due to the perishable nature of flowers, we are unable to accept returns. If the flowers are not delivered to an acceptable quality, we offer refunds or replacement flowers. For more details, please read our Return Policy.