Returns Policy
Our promise, returns and refunds
Delighting customers is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.
Non Delivery
We do everything we can to ensure our flowers are delivered. If for any reason we made a mistake and deliveries don’t turn up, (i.e. if your flowers have not arrived within 3 days of their intended delivery date), please contact our customer care at +65 91013295 to inform us. We will send you a replacement on our next available delivery date, or a refund.
Flower Availability and Substitution
All products are subject to availability. In the event of any supply difficulties or if the flowers we have received from our growers that are needed to make up your order do not meet our high-quality standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.
Returns
Please understand that due to the perishable nature of flowers, we are unable to accept returns. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above.
